FAQ

This is our way of showing our appreciation. Youโ€™ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts, so the more you collect the more you save.

Anyone with an account is automatically enrolled.

Your point balance is on every page at the top bar.

Select the tab called *Redeem Points*. Here youโ€™ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

No. Go ahead and earn as many as you can!

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This only applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will occur if you cancel a purchase (the points will change from pending to cancelled).

Unfortunately this will happen if you cancelled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points.

Not directly - please redeem your points for a voucher first before applying at checkout.

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Just contact us and we'll re-enroll you. However, your point total will restart fromย  zero.

Please email us at hello@eubiofficial.com and our friendly customer service team will attend to you.