We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges within 45 days from your original purchase date. Do remember to mail back your returns within the timeframe and it fulfils the following conditions as below:
● Returned items must have tags intact and be returned in its original packaging.
● Returned items must not be soiled, washed or altered, with no visible signs of wear or tear.
*Please note that refunds are strictly not allowed for items that have been exchanged.
*All returns and exchanges for orders placed on eubiofficial.sg domain will be handled by our warehouse in Singapore.
Eubi reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.
Exchange & Return instructions:
Orders within Singapore
We offer (1) free exchange for any unworn and unaltered items exchanged within 45 days of the original purchase date.
1. Fill out your Order Number and Order Email.
2. For refunds, select your preferred options when prompted. For exchanges, select the item(s) you’d like to exchange and specify the reason(s). If your desired item(s) isn’t listed in our options, you may select store credit and repurchase from our store.
3. Once complete, click 'Continue' and choose your preferred method of returning the parcel.
4. A label will be sent to your email. Print the label and attach it to your item parcel, then post the item(s) you wish to exchange/return within 10 days.
5. Once your item(s) is inspected by our warehouse, you will be refunded (via original payment method or store credit) within 2 business days. For exchanges, a new order will be shipped out within 1-2 business days.
ORDER CANCELLATIONS
If you wish to cancel your order prior to dispatch:
Email us at hello@eubiofficial.com as soon as possible, preferably within 24 hours after the order was placed.We cannot guarantee that your order will be cancelled as we aim to fulfil all orders within the next business day.
FAQ
Not to worry! If you need to make any changes to your order, please reach out to us at hello@eubiofficial.com before sending off your order for us to update your returns back end.
If you have received a defective item, do reach out to our team at hello@eubiofficial.com.
Please provide images of the fault and our team will definitely make it right by sending you a replacement order thereafter.
For further enquires, you may reach out to us at hello@eubiofficial.com