The COVID-19 pandemic is far from over, but despite that, we are all adapting to the new normal in these unprecedented times. We have embraced the new protocols and transitioned our operations back to a steadfast level, without compromising the safety of our Eubi fam - our customers, partners, friends, and the people who work at Eubi.
REDUCTION OF WORKFORCE
With the stage 4 lockdown in place, we will have to reduce one third of our workforce to comply with the restrictions in place. This will affect the carrier and our lead time in terms of getting your orders fulfilled and delivered. We are working around the clock to ensure that this will only affect us at a minimal level however, we do not have control over local carrier's delivery times as we are sure that the lock down can only mean that more people will be shopping online and relying on their services.
DELAYED DELIVERY & COURIER PARTNERS
Eubi is reliant on 3rd party (both major & minor) courier services such as DHL, USPS, CAD Post (amongst many others) globally, and while we constantly strive to stay on top of our game and dispatch the parcels on time, there are still certain countries/areas that are still experiencing delays. Despite our best efforts, please do expect a slight delay in receiving your parcel as areas and countries try to adapt to the new normal in the best way possible.
Below are helpful links for your reference, with statements from a few of our major delivery partners:
We would like to express our deepest gratitude to everybody that is standing by us and still support businesses like us. We will continue growing and improving to serve the community better and become a brand that everybody is proud of. We would also like to remind the community that the only way we will get through this is together!
Stay safe and take care.
The Eubi Team.